Unjamm helps air passengers recover the compensation airlines owe them. To do that we handle travel documents, passenger details and payout information, and we take the security of that data seriously. This policy explains what we collect, why, who we share it with, and the rights you have over it.
1. Information we collect
- Account details - your name, email address and password when you create an account.
- Flight itineraries and passenger information - the booking confirmations you upload or forward to claims@unjamm.com, including booking references, flight numbers, dates, routes, fare details and the full names of the passengers on the booking (including minors travelling with you).
- Flight and disruption data - live and historical flight status for the flights on your itineraries (schedules, delays, cancellations, diversions, gate information), which we obtain from FlightAware.
- Claim and legal documents - the Power of Attorney and Assignment of Claims you sign so that we can act on your behalf, your consents, signature records, and the correspondence we exchange with airlines and regulators about your claim.
- Expense receipts - receipts for meals, hotels, transport or rebooking that you choose to add to a claim.
- Payout details - the bank account information you provide so we can transfer recovered funds to you. Account numbers are encrypted at rest and shown to you only in masked form.
- Billing details - if you subscribe to Unjamm Plus, your subscription status. Card details are handled entirely by Stripe; we never store full card numbers on our servers.
2. How we use your information
- Monitoring your flights - we check your upcoming flights around the clock against FlightAware data so we can detect qualifying disruptions.
- Assessing eligibility - our eligibility engine evaluates your disruption against the passenger-rights frameworks that apply to your route (EU 261, UK 261, Canada's APPR, US DOT rules and the Montreal Convention) and estimates the compensation that may be owed.
- Filing and pursuing claims - acting under your signed Power of Attorney, we prepare and send claim correspondence to airlines and, where necessary, escalate to the competent regulator or enforcement body. Every letter is reviewed by our team before it is sent.
- Receiving and transferring recovered funds - when an airline pays compensation, we deduct our success fee and transfer the remainder to your nominated account.
- Keeping you informed - sending you claim status updates, disruption alerts and service emails.
3. Third-party services
We share only the data each provider needs to do its job:
- FlightAware - flight numbers, dates and routes, so your flights can be monitored and disruptions verified.
- Wise - your name and payout account details, so recovered funds can be transferred to you, including currency conversion where your account is in a different currency.
- Stripe - subscription billing for Unjamm Plus. Your card details are held by Stripe, not by us.
- Dropbox Sign - your name and email address and the authorisation documents you sign electronically.
- Google (Gemini) - itinerary documents are read by an AI model to extract your flight details, and claim facts already decided by our eligibility engine are used to draft correspondence. The AI never decides your eligibility or the law applied to your claim.
- SendGrid - delivering our emails to you and receiving the itineraries and airline replies sent to our claims address.
We do not sell your personal information to anyone.
4. Data retention and deletion
We keep your account data for as long as your account is active. Claim files - including signed authorisations, airline correspondence and payment records - are retained while your claim is open and afterwards for as long as we are legally required to keep records of concluded claims and payments. When a retention period ends, or when you ask us to close your account, we delete or irreversibly anonymise your data from our active systems. You can request deletion at any time; where the law requires us to keep specific records (for example, financial records of a completed payout), we will tell you what must be kept and delete the rest.
5. Your rights
You can access, correct, export or delete the personal information we hold about you, withdraw a Power of Attorney (which ends our ability to pursue the related claim), and object to or restrict processing. To exercise any of these rights, contact us using the details below.
6. Security
Data is encrypted in transit, sensitive fields such as payout account numbers are encrypted at rest, and access to claim files inside Unjamm is restricted to the staff who need it to handle your claim.
Contact our Privacy Team
Unjamm is operated from Toronto, Canada. If you have questions about this policy or wish to exercise your data rights, contact us at info@unjamm.com.