At DisputeResolution, we take your privacy and the security of your financial data incredibly seriously. This policy outlines how we handle the sensitive information required to generate your disputes.
1. Information We Collect
To provide our dispute resolution services, we collect personal information including your name, email address, and specific details regarding your financial disputes. This includes transaction dates, disputed amounts, reference numbers, and the names of involved institutions.
2. How We Use Your Data & AI
Your data is strictly used to facilitate the dispute process:
- AI Generation: We use your context to generate accurate legal templates. Your specific personal identifiers are anonymized where possible before being processed by our language models.
- Workflow Tracking: Updating your case status and organizing your timeline.
- Communication: Sending you critical system notifications.
3. Bank-Grade Security
We employ bank-grade encryption to protect your sensitive financial records and dispute attachments. Your data is encrypted both in transit (via SSL/TLS) and at rest within our secure databases.
4. Data Retention
We retain your case files and attachments only for as long as necessary to resolve your dispute. Once a case is permanently closed, you maintain the right to request a complete deletion of your records from our active servers.