By creating an account and using Unjamm, you agree to these Terms of Service. If you do not agree, please do not use the platform.
1. What Unjamm does
Unjamm ("we", "us"), operated from Toronto, Canada, helps air passengers pursue the compensation, refunds and expense reimbursement that airlines may owe them under passenger-rights frameworks including EU Regulation 261/2004, UK 261, Canada's Air Passenger Protection Regulations, US Department of Transportation rules and the Montreal Convention. When you upload or forward a flight itinerary, we monitor the flights on it, assess disruptions for eligibility, and - once you confirm the claim and sign the required authorisations - prepare and file the claim with the airline and, where appropriate, escalate it to the competent regulator or enforcement body.
2. Not legal advice, no guaranteed outcome
Unjamm is a claims-handling service, not a law firm, and nothing on the platform is legal advice. Compensation estimates shown before an airline or regulator decides your claim are estimates only: eligibility and final amounts depend on the route, the length and cause of the disruption, the airline, and the applicable regulations. We do not guarantee that any claim will succeed.
3. Your authorisation to act
To file a claim on your behalf we need a signed Power of Attorney from each adult passenger (and from a parent or guardian on behalf of minor passengers) and an Assignment of Claims for the booking. By signing you authorise us to correspond with the airline and regulators about the claim, and to receive the recovered funds so we can pay you out. You may withdraw an authorisation at any time, which ends our ability to continue the related claim.
4. Fees
Unjamm Free costs nothing up front. When we recover compensation for you, we deduct a 25% success fee from the recovered amount and transfer the remainder to you - no win, no fee. Unjamm Plus is a paid subscription ($9/month) that adds priority handling and family accounts; the same 25% success fee applies to recovered compensation. Reimbursement of your verified out-of-pocket expenses recovered from the airline is passed on without a success fee unless we tell you otherwise before you confirm the claim.
5. Payouts
Recovered funds are transferred to the bank account you nominate, using Wise for transfers and currency conversion where needed. Payout timing depends on the airline and the banking networks involved. You are responsible for providing accurate payout details; we are not responsible for transfers that fail or go astray because the details you gave us were wrong.
6. Your responsibilities
You confirm that the information and documents you provide are accurate and complete, that you are entitled to the claims you ask us to pursue, and that you have authority to provide the details of the other passengers on your booking. Submitting fraudulent claims, falsifying documents or using the platform to harass airlines or regulators violates these terms and will result in immediate account termination.
7. One claim per disruption
Do not pursue the same disruption yourself or through another service while Unjamm is handling it. If an airline pays you directly for a claim we filed, our success fee on the recovered amount still applies.
8. Service availability
Flight monitoring and disruption detection depend on third-party data sources, including FlightAware. We work to keep the service available and accurate but cannot promise uninterrupted monitoring or that every disruption will be detected.
9. Liability
To the maximum extent permitted by law, our liability to you in connection with the service is limited to the amounts we have actually recovered on your behalf and not yet paid out to you.
10. Changes
We may update these terms as the service evolves. We will notify you of material changes, and continuing to use Unjamm after a change takes effect means you accept the updated terms.
Contact
Questions about these terms: info@unjamm.com. To start a claim, forward your itinerary to claims@unjamm.com.