Questions about a claim, your account, or a payout — we're here for you. Most messages get a reply within one business day.
Fill out the form below, or email us directly at info@unjamm.com.
Nothing up front, on either plan. Unjamm Free charges a flat 25% success fee on compensation we actually recover — no win, no fee. Unjamm Plus is $9/month for priority handling and family accounts, with the same 25% success fee on recovered compensation. If we don't get paid, neither do we.
Delays of 3+ hours, cancellations, denied boarding, missed connections and long baggage delays can all qualify under EU 261, UK 261, Canada APPR, US DOT or the Montreal Convention. Forward your itinerary and we'll check every rule automatically.
Forward your flight confirmation to claims@unjamm.com from any email provider, then sign a one-time Power of Attorney. We monitor the flight and prepare your claim the moment a disruption qualifies.
It depends on the airline and, where a regulator gets involved, on their timelines - straightforward claims are often settled within a few weeks, while contested ones can take longer. You'll see live status updates in your dashboard the whole way through.
Yes. We use industry-standard encryption and only use your itinerary details to pursue your claim. We never sell your personal information. See our Privacy Policy for details.